Refund & Cancellation Policy

Effective Date: June 12, 2026 · Orcamatic (orcamatic.com)

At Orcamatic, we want you to be completely satisfied with the ORCA Chrome Extension and the cloud routing service. We encourage all users to test their specific automation workflows thoroughly, and all paid subscriptions (Echo, Wave, or Deep) come with a 7-day money-back guarantee, provided cumulative AI credit consumption stays below 10% of the monthly allowance (see Section 1 for eligibility details).

1. Refund policy & eligibility

Because every cloud request incurs real, non-recoverable token charges from the underlying AI inference provider, subscription charges are generally non-refundable once significant AI credit consumption has occurred. However, if you experience technical issues or accidental subscription renewals within your initial billing period and have consumed less than 10% of your monthly AI credit allowance, you may submit a refund review request to the billing team.

2. How to request a review

To request a refund review or account credit adjustment, send an email from your registered account address to the billing team:

Email: support@orcamatic.com
Subject: Billing Review - [Your Registered Email]

Once verified against the secure billing ledger and Lemon Squeezy records, qualifying adjustments are processed immediately and credited back to the original payment method within 5 to 10 business days.

3. Subscription cancellation

You can cancel your subscription at any time directly through your Lemon Squeezy customer portal or via the ORCA side-panel plan manager. Upon cancellation, paid plan benefits and remaining AI credit balance will continue uninterrupted until the end of the current paid billing cycle. No further recurring charges will be billed.

4. Contact & support

For any billing or subscription inquiry, contact the support team:

Support: support@orcamatic.com
Billing: enterprise@orcamatic.com